The Utility Company of East Tennessee is a local presence with global resources that provides enterprise-class IT support to small/medium businesses.
We are a franchise of The Utility Company, a leading Managed Service Provider (MSP) with over 100 franchises located across North America. As a member of the MSPAlliance, the world’s largest accrediting body of Managed Service Providers, we are held to the highest standards of ethics and codes of conduct.
What is a Managed Service Provider (MSP)? Managed Services are a method of proactively delivering computer networking (IT) services via the internet for a fixed fee. Proactive management of your company’s network helps your company anticipate potential problems rather than simply reacting to them. We can work as your outsourced small/medium business (SMB) IT department, or in tandem with your existing IT staff.
What sets us apart from other IT companies? Well, to start with, our franchise model provides “best practices” standardization that results in a better customer experience and higher customer satisfaction. Another important differentiator is price. On average, we save companies 50-60% on their information technology costs as a result of our mantra of “95% Remote- 100% Proactive”. In addition to our IT management services, The Utility Company also partners with industry leaders such as HP, Lenovo, and Digium to provide your company with business class servers, laptops, PCs, tablets and phone systems.
Our portfolio includes numerous local and nationally recognized clients, as well as ranking in MSPmentor’s World’s Top 100 Managed Service Providers.